FAQ

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What does MIMPI mean?

In Bahasa Indonesia, 'MIMPI' is 'dream.' Join us at MIMPI.thelabel, where we're all about inspiring you to chase dreams and turn them into reality. Let's make a difference together!

 What is the processing time for my order?

We aim to dispatch orders within 2 working days if placed before 3 pm. Shortly after, you'll receive a confirmation email with a personal tracking code, making your MIMPI journey even more exciting. For urgent needs, feel free to reach out to us at contactmetmimpi@gmail.com.

* Please note that weekends and federal holidays in The Netherlands are not included in processing times.

How can I return?

If your purchase isn't quite right, we've got you covered, but we don’t cover return costs. Email us at contactmetmimpi@gmail.com within 14 days with your name, order number, and 'return' in the subject. Pack the items securely, include a note with your name and email, and ship them back to [insert address]. Please note that custom-made items and samples are non-returnable.

Do you ship worldwide? 

Absolutely! We ship worldwide to share the MIMPI love. However, for shipments outside the EU, be aware that costs don't cover import duties and taxes. Check these fees before completing your purchase.

My package is lost, what to do? 

If your package seems to have taken a detour, wait for two business days. Sometimes tracking codes need a little extra time to catch up. If the issue persists, contact our customer service for assistance. Keep in mind that once proof of delivery is generated, we are not responsible.

Is it possible to exchange or cancel my order? 

Sorry, once it's in, it's in! Once an order is placed, our swift 24-hour processing doesn't allow for cancellations or exchanges. If you've had a change of heart, simply return the items following our return process, place a new order, and we'll handle the refund. Thank you for your flexibility!

How do I take care of my MIMPI products? 

Show some love to yourself and your MIMPI items by treating them with care. These products are crafted with love for you, so they appreciate it when you take them off before showering, swimming, or sleeping. Taking these small steps ensures a longer, loving relationship with your MIMPI treasures.